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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the first thing you should do is click the Help button, which is visible on each and every page. A pop-up window will open. It comprises comprehensive info about all the actions that you can carry out on that particular page. Each pop-up menu appears on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have an extensive collection of educational video clips illustrating how to use our Control Panel. They're meant for those of you who would like to see how things are getting done rather than just reading articles. In this way, everyone can swiftly find their way around our web hosting Control Panel by simply watching our step-by-step tutorial video clips.

F.A.Q.

If you can't discover the solution you need, explore our extensive FAQ database, which comprises questions asked by actual users and offers practical solutions. We constantly "revamp" our Frequently Asked Questions section with new articles in order to embrace all the new additions and innovations associated with our system.

Ticketing System

If you still can't discover the solution you searching for in the FAQ section either, you can get in touch with our fantastic team of tech support engineers available 24x7x365 and ready to help you with any problem. Each support ticket you open will be answered within sixty minutes (the average trouble ticket response time is about twenty mins), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 262035

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com